1. Information We Collect

a. Information You Provide to Us:

• Account Information: Name, email address, password, and billing/shipping details when you create an account.
• Design Submissions: Images, artwork, and design files you upload to our platform.
• Payment Information: Credit/debit card details and payment processing data. (Handled securely by third-party payment processors.)

b. Information We Automatically Collect:

• Usage Data: Details about your interactions with our website, such as pages visited, clicks, and time spent.
• Device Information: IP address, browser type, operating system, and device identifiers.
• Cookies and Tracking Technologies: Data collected through cookies, pixels, and other tracking tools to improve your user experience.

c. Information from Third Parties:

• E-Commerce Integrations: Information from connected platforms like Shopify or other integrations you use with Wallmates.

2. How We Use Your Information

We use the information collected for the following purposes:

• To Provide and Improve Our Services: Process orders, produce and ship wallpaper, and ensure seamless functionality of our platform.
• Customer Support: Respond to your inquiries and provide assistance.
• Personalization: Customize your experience and suggest relevant products or features.
• Marketing: Send you promotional emails, special offers, and updates, where you have consented to receive such communications.
• Analytics: Analyze usage trends to improve website performance and service offerings.
• Compliance: Ensure compliance with legal obligations and prevent fraudulent activities.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information in the following cases:

• Service Providers: With trusted third-party vendors that assist in processing payments, fulfilling orders, or providing analytics.
• Legal Compliance: If required by law or to protect our legal rights.
• Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Your Privacy Choices

• Access and Update: You can access, update, or delete your account information at any time by logging into your account.
• Marketing Preferences: Opt-out of marketing emails by using the "unsubscribe" link in our emails or contacting us directly.
• Cookies: Manage your cookie preferences through your browser settings or our website cookie management tool.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Security

We implement industry-standard security measures to protect your personal information. However, no online platform is completely secure. Please use strong passwords and report any unauthorized account activity immediately.

7. Children’s Privacy

Wallmates is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children.

8. International Users

If you access our services from outside the United States, please note that your information will be transferred and processed in the United States. By using our services, you consent to this transfer.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page indicates the date of the latest update. We encourage you to review this policy periodically for changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Wallmates Support Team
Email: support@wallmates.com
Address: 6040 E. Brown Rd, Mesa Arizona 85205

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